Moving to the Netherlands comes with its fair share of excitement and challenges, especially when it comes to setting up utilities like energy, water, and internet. While the process is generally straightforward, many newcomers find certain aspects frustrating or difficult to navigate. If you’ve just relocated or are planning to, here are some common issues expats encounter and how you can tackle them effectively.

1. Time Constraints for Setting Up Utilities

One of the first hurdles expats face is the tight deadline for arranging gas, electricity, and water. You must have everything set up within 5 days before or after receiving the keys to your new home. This can be stressful, especially when you’re juggling the move itself.

2. Difficulty Choosing an Energy Provider

The wide range of energy suppliers in the Netherlands can be overwhelming. Newcomers often struggle to decide between providers, who offer varying packages and services. Additionally, you need to decide if you want electricity and gas from the same provider or separately, which adds another layer of complexity.

Solution: Use our comparison-tool  or Pricewise to easily compare suppliers based on cost, sustainability, and customer service. If you're looking for green energy, the annual Power Ranking by Natuur & Milieu en WISE will guide you toward the most eco-friendly options.

3. Sustainability Choices and Lack of English Resources

If sustainability is important to you, it might be frustrating to realize that much of the information about green energy providers is only available in Dutch. This can make finding an energy supplier that aligns with your values more challenging.

Solution: Use translation tools or consult with local friends or colleagues to navigate sustainability rankings. Focus on well-known green energy providers like Greenchoice or Vandebron, which are frequently recommended for their commitment to renewable energy.

4. Submitting Meter Readings

Another point of frustration is the requirement to submit your own meter readings within 15 days of moving in. Many people are unfamiliar with how to read meters or may forget to do it in the chaos of settling into a new home.

Solution: Make it a priority to note the meter readings on your move-in day. Most providers have a simple online portal where you can submit them. If you're unsure how to take the readings, check your provider’s website for instructions, or ask your landlord for help.

5. Lack of Choice for Water Providers

Unlike energy, you don’t have the freedom to choose your water supplier in the Netherlands, as these are assigned regionally. Some expats may find this frustrating if they’re used to having more options or if they encounter poor customer service from their regional provider.

Solution: While you can't change your water supplier, knowing who your provider is (based on your postcode) and registering promptly on their website will ensure a smoother transition. For example, Waternet serves Amsterdam, while  Waterbedrijf Groningen handles the Groningen region.

6. Long Wait Times for Internet Setup

Having no internet for weeks is one of the biggest complaints for expats moving to the Netherlands. Setting up internet can take up to three weeks, and this can be particularly inconvenient if you rely on it for work or communication.

Solution: As soon as you know your move-in date, start researching internet providers such as Vodafone/Ziggo, KPN, and ODIDO Sign up early to avoid delays, and consider purchasing a temporary mobile data plan to stay connected until your home internet is installed.

7. Language Barriers

Many expats find that language barriers make setting up utilities more difficult. While the Netherlands is known for its high level of English proficiency, many comparison websites and provider portals are only available in Dutch.

Solution: Use a browser with translation features to navigate Dutch websites. You can also ask for help from Dutch-speaking friends or use a local service that specializes in assisting expats with setting up utilities.

Free of charge 

Final Thoughts

Setting up utilities in the Netherlands can be a bit of a challenge, especially if you’re unfamiliar with the local systems and face language barriers. By planning ahead, utilizing comparison sites, and seeking help where needed, you can streamline the process and settle into your new home without unnecessary stress.